1. Capacity for Systems Thinking
 Thinks fluidly about system structures and feedback loops
 Sees non-linear and non-obvious relationships
 Optimizes performance, processes, and strategy
2. Collaboration
 Thrives when working with others to execute shared goals
 Facilitates and clarifies expectations for roles, quality, and accountability
 Commits to building a culture of high-performing team partnerships
3. Customer Focus
 Is energized by customer interactions and building partnerships
 Applies expertise and knowledge of products and processes necessary to provide effective client solutions
 Seeks to create a positive customer experience by tending to expressed and anticipated customer requests, inquiries, and questions
4. Delegation
 Enjoys taking charge and directing the work of others
 Shares information and resources that set subordinates up for success
 Keeps self and subordinates accountable to accomplish goals
5. Effective Communication
 Cares about the precision and subtlety of clear written and spoken communication
 Listens objectively and knows how to facilitate mutual understanding across different contexts
 Advocates for high-quality communication in internal and client relationships
6. Engaging Others
 Is genuinely curious about the natural capabilities, motivation and personal goals of others
 Is approachable, ambitious, composed, empathetic and sociable
 Facilitates business outcomes by building an atmosphere of trust
7. Follow Through
 Is energized to complete tasks in a timely and prioritized way
 Sets well-defined milestones to carry out a project to conclusion
 Evaluates work results against standards for effectiveness

8. Innovation
 Enjoys creating/designing innovative approaches to complex business problems
 Creates or identifies new opportunities to improve or expand business operations and impact
 Skillfully creates new paths to repurposing or combining resources in novel, effective ways
9. Leadership
 Makes tough decisions in the face of challenging circumstances or incomplete information
 Enjoys taking charge and organizing tasks and people
 Leads self and others through a process of creating and implementing generative solutions
10. Learning Agility
 Is energized by new experiences and perspectives that test assumptions and thinking to arrive at high-quality business outcomes
 Openly solicits feedback and deliberately considers different points of view to arrive at practical, effective solutions
 Strives to quickly integrate information for fast pattern recognition and optimal performance
11. Navigating Ambiguity
 Orients self and others when faced with complexity, uncertainty, or unfamiliar situations
 Builds objective and actionable understanding with fragmented information
 Draws on resources and networks to address unprecedented challenges
12. People Development
 Enjoys coaching others and facilitating their career development
 Helps others align their professional strengths and weaknesses with appropriate roles and career paths
 Serves as a valued advisor on workforce development
13. Performance Focus
 Appreciates working in environments that reward achievement
 Sets defined goals and clear measures to meet deadlines and targets

14. Presentation
 Enjoys being the spokesperson
 Engages audience by delivering credible, compelling, and logically crisp content
 Seeks to understand the audience to tailor content and deliver to their needs
15. Proactive-Action Focus
 Enjoys and is prepared to execute quickly and effectively in the context of urgency
 Scans situations and environments for opportunities, adjustments, and efficiencies in the service of successful outcomes
16. Sales Focus
 Is energized by helping clients find the best solution and building long-term, collaborative relationships
 Is naturally optimistic, persistent, and competitive in the pursuit of sales goals
 Blends product knowledge and listening to provide the best customer solution
17. Self-Directed
 Perseveres through ambiguity and challenge without being prompted
 Is energized by continuous improvement
 Leverages a variety of resources to solve problems and accomplish goals independently
18. Stakeholder Management
 Seeks to build engaging and strategic relationships with key stakeholders
 Shares critical information with stakeholders in a timely and responsible way
 Maximizes value for organization and stakeholder
19. Strategic Decision Making
 Is energized by making high-quality strategic decisions with incomplete information
 Effectively evaluates current and future strategic positions in the context of new information and shifting conditions
 Weighs the constraints of time, organizational capability, and system complexity in decision-making processes
20. Talent Insight
 Is passionate about spotting and placing the right person in the right role
 Develops a robust talent pipeline to suggest creative solutions to meet objectives
 Takes accountability for bias-free talent decisions aligned to business goals

21. Vision
 Enjoys creating the compelling strategic vision that spurs sustained organizational action
 Prefers to focus on longer-term strategic horizons rather than day-to-day operational details
 Aligns vision, capabilities, and anticipated market needs to drive the business forward

PROCEDURE FOR COMPLETING THE ASSESSMENT

This assessment may be used as a ‘self’ rating or as an ‘other’ rating.

• The test is administered online and as such, both individual and group administration may be facilitated.
• Although the assessment is not timed, the average completion time is 30 minutes.