Telephone Etiquette – an eLearning course offered by Sankore’s Professional Development Institute – provides participants with the essential skills to enhance their phone communication. Strong phone etiquette boosts confidence, improves sales, and helps attract and retain customers, contributing to a positive customer experience.
In this workshop, participants will learn techniques to increase productivity and improve performance on both inbound and outbound calls. They will gain strategies for handling difficult callers, creating a more positive and professional environment across your organization. By mastering these skills, employees will foster stronger client relationships and elevate overall business performance.
