Handling a Difficult Customer – an eLearning course from Sankore’s Professional Development Institute – addresses the challenge of managing tough customer interactions with skill and professionalism. While the ideal of a perfectly pleasant customer base remains a dream, this course provides practical strategies for effectively handling difficult situations.
In the Handling a Difficult Customer workshop, participants will develop essential skills in stress management, rapport building, and interpreting body language. The course focuses on practical techniques for both in-person and telephone interactions, including addressing complaints and fostering return business. By mastering these skills, participants will enhance their customer service, boost productivity, and reduce customer dissatisfaction.
