Customer Support – an eLearning course offered by Sankore’s Professional Development Institute – explores the evolving landscape of customer support in the digital age. While traditional support methods included face-to-face interactions or phone calls, today’s customer support encompasses a range of digital platforms, including websites, web chats, and smartphone apps. Understanding the customer experience now starts well before the purchase is made.
In this workshop, participants will learn how to leverage new opportunities in digital customer support. They will discover effective strategies for utilizing internet-based tools to enhance the customer experience and drive greater satisfaction and loyalty.
