Contact Center Training – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with the essential skills to deliver exceptional customer service in a contact center environment. Customers expect knowledgeable, helpful agents who can address their concerns efficiently and professionally.
In this workshop, participants will learn how to handle challenging customer interactions, build rapport, and enhance their listening skills. By mastering these techniques, they will be better prepared to provide positive experiences that lead to higher customer satisfaction and loyalty, ultimately benefiting the entire organization.
