Conflict Resolution – an eLearning course from Sankore’s Professional Development Institute – equips participants with essential skills and strategies for managing and resolving conflicts effectively. Conflict is an inevitable part of any collaborative environment, and this course provides a structured approach to handle disputes of any scale.
In the Conflict Resolution workshop, participants will learn a seven-step process for addressing conflicts, alongside techniques for solution building and finding common ground. The course covers key skills such as managing anger and employing the Agreement Frame to facilitate constructive dialogue. Effective conflict resolution is vital for maintaining productivity and a positive work environment, preventing issues such as decreased output, increased absenteeism, and potential legal disputes.
