Call Center Training – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with essential phone skills to boost confidence, improve customer interactions, and increase sales. Effective call center training helps employees enhance their communication, making them more adept at acquiring and retaining customers, all while contributing to a positive work environment.
Participants in this course will learn techniques to improve productivity, performance, and customer satisfaction. By mastering these skills, they will reduce turnover and lower operational costs. The course also covers the evaluation of key metrics and ongoing coaching to ensure consistent, high-level performance.
