Administrative Office Procedures
Administrative Office Procedures – an eLearning course offered by Sankore’s Professional Development Institute – focuses on the foundational aspects that ensure the smooth operation of any office. Although administrative procedures may not always be in the spotlight, they are crucial for minimizing miscommunications and preventing common errors. Prioritizing these procedures helps establish clear, effective policies […]
Knowledge Management
Knowledge Management – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with the fundamental skills needed to effectively organize and utilize intellectual resources within any organization. Effective knowledge management ensures that valuable information is captured, stored, and utilized efficiently, promoting organizational success and informed decision-making. In this workshop, participants will acquire […]
Event Planning
Event Planning – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with the essential skills and tools needed to successfully plan and execute a memorable event. Events require meticulous planning and organization, and this workshop is designed to provide participants with the confidence and expertise to manage all aspects of event […]
Contact Center Training
Contact Center Training – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with the essential skills to deliver exceptional customer service in a contact center environment. Customers expect knowledgeable, helpful agents who can address their concerns efficiently and professionally. In this workshop, participants will learn how to handle challenging customer interactions, […]
Call Center Training
Call Center Training – an eLearning course offered by Sankore’s Professional Development Institute – equips participants with essential phone skills to boost confidence, improve customer interactions, and increase sales. Effective call center training helps employees enhance their communication, making them more adept at acquiring and retaining customers, all while contributing to a positive work environment. […]
Business Writing
Business Writing – an eLearning course from Sankore’s Professional Development Institute – focuses on refining essential writing skills crucial for effective business communication. Despite the prevalence of email and text messaging, strong writing abilities remain vital for creating impactful documents such as proposals, reports, and agendas. In the Business Writing workshop, participants will revisit fundamental […]
Accountability in the Workplace
Accountability in the Workplace – an eLearning course from Sankore’s Professional Development Institute – focuses on fostering a culture of responsibility and ownership among employees. Accountability ensures that every team member takes responsibility for their performance and behaviors, leading to improved results and a stronger, more cohesive work environment. This course provides practical tools and […]
Meeting Management
Meeting Management – an eLearning course from Sankore’s Professional Development Institute – provides essential skills for effectively planning and conducting meetings. Participants will gain the foundational tools needed to initiate and manage productive meetings, including techniques for planning, leading, and engaging attendees. This workshop emphasizes practical strategies for reducing inefficiencies and maximizing meeting impact. Through […]
Handling a Difficult Customer
Handling a Difficult Customer – an eLearning course from Sankore’s Professional Development Institute – addresses the challenge of managing tough customer interactions with skill and professionalism. While the ideal of a perfectly pleasant customer base remains a dream, this course provides practical strategies for effectively handling difficult situations. In the Handling a Difficult Customer workshop, […]
Delivering Constructive Criticism
Delivering Constructive Criticism – an eLearning course from Sankore’s Professional Development Institute – addresses the often challenging task of providing feedback in a way that fosters growth and improvement. This course equips participants with the essential skills and techniques for delivering feedback that is both effective and supportive. In the Delivering Constructive Criticism course, participants […]
